Shipping & Returns

SHIPPING
Most orders placed before 11:59 AM in the Pacific time zone will be shipped out the same day excluding holidays and weekends. If an order is placed after 11:59 AM Pacific Time Zone the package(s) will be sent out the next possible business day. If the order is placed on a holiday or weekend your package will go out the next possible business day.

SHIPPING & REQUIREMENTS
All packages will require a signature of someone over the age of 21 when cigars are being delivered.

All of our shipping methods have a flat rate of $5.00. Orders over $100.00 receive free shipping. A tracking number will be provided to you if available from the carrier.

SHIPPING CARRIERS
We use USPS or UPS as our carriers for most orders.

STATE RESTRICTIONS

California

While we require all purchasers to be over 21 years of age, in accordance with Senate Bill 39, an adult signature is required for shipments containing tobacco products to California residents. Senate Bill 39 also requires us to give California residents a telephone to call to confirm the order, after 5:00 PM PST

In order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to the state of California

Connecticut

Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:

  • Small Cigars (Weighing 3lbs per 1000 or less)

Delaware

While we require all purchasers to be over 21 years of age, in accordance with Delaware’s Title 30 Chapter 53, we are required to receive and store age verification in order to sell tobacco product to you.

In order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to the state of Delaware.

Maine

Due to Maine State Regulations, we do not ship the following products to Main addresses:

  • Cigars with Homogenized / HTL Wrappers
  • Small Cigars (Weighing 3lbs per 1000 or less)
  • Pipe Tobacco

Maryland

Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:

  • Cigars with Homogenized / HTL Wrappers
  • Small Cigars (Weighing 3lbs per 1000 or less)

Massachusetts

Due to Massachusetts State Regulations, we do not ship the following products to Massachusetts addresses:

  • Flavored Tobacco of any kind

Montana

Due to Montana State Regulations, we do not ship the following products to Montana addresses:

  • Filtered Cigars

Pennsylvania

Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:

  • Small Cigars (Weighing 4lbs per 1000 or less) in carton packs, containing 20 to 25 sticks per pack

South Dakota

Due to South Dakota State Regulations, we do not ship any products to South Dakota addresses.

Utah

Due to Utah State Regulations, we do not ship any products to Utah addresses.

Vermont

Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:

  • Small Cigars (Weighing 4.5lbs per 1000 or less)

Washington

Due to Washing State Regulations, we do not ship the following to Washington addresses:

  • Small Cigars (Weighing 3lbs per 1000 or less)
  • Pipe Tobacco

TAXES / TERMS
Taxes do vary from state to state. Any taxes that are incurred outside of the state of Arizona are the sole responsibility of the buyer. Please check with your accountant or tax advisor for specification on what is necessary to report on your own tax returns.

Your purchase will be taxed in accordance with Arizona tax codes if the purchase is made within the state of Arizona, your payment method is based in Arizona or your shipping method is based in Arizona.

RETURN & REFUND POLICY
You may return most unopened items within 14 days (two weeks) of delivery for a full refund provided they have been humidified during that time. If the return is due to an error on our behalf, we will arrange for return shipping. If this is not the case, it is your responsibility to ship the product back to us. Please contact us to discuss your situation. If you have requested a refund and it has been approved, expect to receive your refund within 14 days (two weeks) of handing over your package to the return shipper. This time period includes the transit/shipping time to us from the shipper (5-10 business days), the time it takes our merchant to process your return (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).

OUR ADDRESS & CONTACT INFO
Cigarwarehouseusa.com
5012 Arville St #7,
Las Vegas, NV 89118

Contact us by phone at: 702-818-3922
Contact us by email at: help@cigarwarehouse.vegas
Contact us through the website: Click Here